Frequently Asked Questions

Our safety ratings are based on a multi-factor scoring system that evaluates ingredients across 12 different safety dimensions including irritation potential, allergenicity, comedogenicity, and phototoxicity. Each rating is calculated using weighted algorithms that consider concentration levels (typically 0.1% to 5% in formulations), skin type compatibility, and usage context (leave-on vs. rinse-off products). We achieve 94% accuracy when validated against dermatologist-reviewed product assessments. Ratings are updated within 48 hours when new critical safety data is published.

Yes! Our API is designed for commercial use with flexible licensing options. Whether you're building a mobile app, e-commerce platform, SaaS product, or wellness service, our standard commercial license allows unlimited end-users and revenue generation. We offer pay-per-use pricing starting at $0.01 per ingredient lookup with volume discounts available at 10,000+ calls/month. Enterprise customers can negotiate custom licensing terms including white-label options and on-premise deployment. No upfront costs, no subscription fees—just transparent usage-based pricing.

We maintain a 99.95% uptime SLA for all production environments. Our infrastructure runs on AWS with multi-region redundancy across 3 availability zones, automatic failover capabilities, and 24/7 monitoring. We provide real-time status updates through our status page (status.dermalytics.dev) and send proactive incident notifications via email, SMS, and webhooks. Historical uptime over the past 12 months has been 99.97%. Enterprise customers receive dedicated infrastructure with custom SLA guarantees up to 99.99%.

Yes! We offer a free trial with 500 API calls per month and a rate limit of 3 requests per minute—perfect for testing, proof of concept development, and small personal projects. The trial includes full access to all ingredient data, safety ratings, and product analysis features with no credit card required. After the trial, we maintain a free tier with 100 calls/month for ongoing development. Paid plans start at $39/month for 50,000 calls with higher rate limits and priority support.

Our API is optimized for speed with typical response times under 300ms for ingredient lookups and under 500ms for complete product analysis. We use global CDN distribution and intelligent caching to ensure low latency regardless of your location.

Our RESTful API works with any programming language that can make HTTP requests (cURL, fetch, axios, etc.). We provide official SDKs with full TypeScript support for JavaScript/Node.js, Python (pip install dermalytics), Ruby (gem install dermalytics), PHP (composer require dermalytics/sdk), and Java (Maven/Gradle). Each SDK includes authentication helpers, error handling, retry logic, and type definitions. Our documentation features 50+ code examples across 8 languages, interactive API explorer, and Postman collection for quick testing.

We continuously monitor scientific literature, regulatory updates, and industry publications through automated systems that process over 200 new papers and regulatory documents weekly. Major database updates with new ingredients and revised safety profiles occur quarterly (January, April, July, October). Critical safety information—such as FDA warnings or EU regulatory changes—is updated within 24-48 hours of publication. All API users automatically receive updated data without any code changes. We maintain a changelog documenting all updates, and Enterprise customers receive advance notifications of upcoming changes.